How long do orders normally take to
Provided items are in stock, orders received before 2pm will be processed the
same day for royal mail first class delivery*. All other orders are generally
delivered within 72 hours in usual circumstances in the UK.
*We aim to have all ordered delivered to you next day, however
you should allow between 2-5 days for deliveries in the UK and
5-10 day for all international deliveries.
What are your standard delivery charges?
£2.99 on orders under £30. For orders you wish to be insured for, delivery
is £1.00 extra. International orders are charges at our standard country
tariffs as set out in the checkout.
I do not want to pay online can I pay
an alternative way ?
Yes, you can pay via cheque or postal order, simply place your order online
enter your details, print out your order and send with payment via cheque or
postal order to:
16 Downes Way
Once payment has been recieved and cleared (which normally takes
5 working days) your order will be despatched.
Do you offer international delivery?
We do offer international delivery and aim to deliver such orders within 5-10
working days. For more information and the latest rates for international
delivery please e-mail our customer service department at email@example.com.
What happens if my order is out of Stock?
All products shown on the site are currently in stock unless if stated.
What if I receive something I didn't
order or don't like what I've ordered?
All goods purchased from Brooches Store have a 7 day no quibbles money back
guarantee, so you can shop with full confidence. What ever your reason for
returning a product, as long as you return all items as you received them we
are happy to refund your money with no questions asked. All refunds are done
direct to your card, once all goods have been returned and inspected. For full
details and information on how to return products, please visit our returns
What shall I do if I have a complaint?
If for any reason you should have an issue or complaint with Brooches Store, please
do not hesitate to contact us via any of the methods described
on our contact page. We approach all criticism and complaints
with the highest regard and it is our policy to address all
complaints within two working days.
If your queries are not answered above or on our dedicated customer
service pages why not drop us e-mail today.