Brooches Store
Order Hotline 0161 215 2519

home | store | about us | customer services | events | affiliate signup | login | register | view basket | checkout

Search
 
Store
Login
Register
About
Cust Services
Affiliates
Links
Events
Sitemap
Terms
Brooches History
 

Member Login Basket

Order By Phone 0161 969 5800



Q&A

How long do orders normally take to be delivered?
Provided items are in stock, orders received before 2pm will be processed the same day for royal mail first class delivery*. All other orders are generally delivered within 72 hours in usual circumstances in the UK.

*We aim to have all ordered delivered to you next day, however you should allow between 2-5 days for deliveries in the UK and 5-10 day for all international deliveries.

What are your standard delivery charges?
Delivery charges are automated by our system as below or by customer preference:

Delivery - Automated by System

Up to £39.99 - £2.99
£40 - £59.99 - £3.99
£60 - £79.99 - £4.99
£80 - £249.99 - £7.99
£250.00 + - £8.99

European Orders (including Ireland)
International Signed For.
Up to £39.99 - £4.99
£40 - £59.99 - £5.99
£60 - £79.99 - £7.99
£80 - £99.99 - £9.99
£100 - £200 - £14.99

Rest of the World
International Signed For.
Up to £29.99 - £6.99
£30 - £49.99 - £7.99
£50 - £69.99 - £8.99
£70 - £99.99 - £10.99
£100 - £199.99 - £19.99
£200 + - £24.99

I do not want to pay online can I pay an alternative way ?
Yes, you can pay via cheque or postal order, simply place your order online enter your details, print out your order and send with payment via cheque or postal order to:

PYNK Jewellery Ltd
16 Downes Way
Kensington Park
Manchester
M22 4UD

Once payment has been recieved and cleared (which normally takes 5 working days) your order will be despatched.

Do you offer international delivery?
We do offer international delivery and aim to deliver such orders within 5-10 working days. For more information and the latest rates for international delivery please e-mail our customer service department at custserv@broochesstore.co.uk.

What happens if my order is out of Stock?
All products shown on the site are currently in stock unless if stated.

What if I receive something I didn't order or don't like what I've ordered?
All goods purchased from Brooches Store have a 7 day no quibbles money back guarantee, so you can shop with full confidence. What ever your reason for returning a product, as long as you return all items as you received them we are happy to refund your money with no questions asked. All refunds are done direct to your card, once all goods have been returned and inspected. For full details and information on how to return products, please visit our returns page.

What shall I do if I have a complaint?
If for any reason you should have an issue or complaint with Brooches Store, please do not hesitate to contact us via any of the methods described on our contact page. We approach all criticism and complaints with the highest regard and it is our policy to address all complaints within two working days.

If your queries are not answered above or on our dedicated customer service pages why not drop us e-mail today.

 

 
Recieve Offers & News

Sign up to our mailing list to get special offers and discounts

Register to mailing list
Links | Sitemap | Ecommerce by Escape Digital © Copyright 2007-2015 www.broochesstore.com
Payment Methods